Advertiser Refund Policy

You may request a refund of your unspent Account Balance when all of the following conditions are met:

• Minimum spend met: you have spent at least USD $30.00 in total on the Platform (platform fees and/or approved conversion payouts).
• Good standing: your account is not suspended, under investigation, or in breach of the Terms.
• No open disputes: there is no open chargeback, payment dispute, or unresolved billing claim.
• Verified deposit: the funds were received and verified by AffsCash.
• Verification: you complete any identity or ownership verification we reasonably request.

Example: you deposit $100 and spend $30 — your unspent balance of $70 is eligible for refund (less applicable transfer fees). If you deposit $100 and spend only $10, you are not yet eligible until your total spend reaches $30.

• Funds already spent on clicks, impressions, conversions, or other charges;
• The minimum spend amount of $30.00;
• Bonus, promotional, or free credits granted by AffsCash;
• Third-party fees: bank charges, crypto network/gas fees, payment-processor fees, and currency-conversion costs;
• Balances on accounts terminated for fraud, Invalid Traffic, prohibited content, or breach of the Terms;
• Funds subject to a chargeback or payment dispute.

1. Pause or stop all active Campaigns.
2. Email [email protected] (or use the support section of your dashboard) from your registered email address.
3. Include your Advertiser ID, registered email, refund amount, and payout details (wallet address or bank details) if a refund to the original method is not possible.
4. Our billing team will review pending conversions and notify you of approval or rejection.

• Pending conversions: we may hold funds sufficient to cover pending or under-review conversions and traffic that occurred before your request. Any unused held amount is released and included in your refund.
• Processing time: approved refunds are processed within 15 business days of approval. Receipt may take longer depending on your bank, payment provider, or blockchain network.
• Refund method: refunds are issued to the original payment method where possible. Crypto refunds are issued in the same coin and network (or USDT at our discretion) to a wallet you control, and may be restricted to accounts in your verified name.
• Fees: third-party transfer, network, and processor fees are deducted from the refund amount.
• After refund: campaigns remain paused until a new deposit (minimum $100) is made.

If you believe you were charged in error (for example, duplicate charges or charges for traffic you consider invalid), contact us within 7 days of the charge. Verified billing errors will be credited to your Account Balance or refunded, regardless of the minimum spend requirement.

Please contact us before initiating a chargeback. Filing a chargeback for funds already spent, or while a refund request is pending, may result in immediate account suspension and forfeiture of any eligible refund to cover losses and fees.

AffsCash may refuse or delay a refund where we reasonably suspect fraud, money laundering, or abuse of this policy (such as repeated deposit-and-refund cycles), or where required by law or our payment providers.

We may update this policy at any time. The version in effect on the date you submit your refund request applies.

For refund or billing questions, contact [email protected].